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Tourism information can be obtained from our Tourist Information Centre, which has full disabled access and hearing induction loop.
Middlesbrough Tourist Information Centre
The Town Hall Albert Road Middlesbrough PO Box 69 TS1 2QQ T 01642 729700 F 01642 729935 E firstname.lastname@example.org
Middlesbrough Shopmobility opened to the public in November 2001. The registered charity (1076622) is a hire service, which provides Wheelchairs, Mobility Scooters & Powerchairs for use within the Town Centre enabling persons with limited mobility to access Middlesbrough Town.
Shopmobility also hires Wheelchairs to take away including holiday trips abroad. They have a disabled toilet on their premises & public toilets are located within 40 yards.
They also provide 12 private parking bays whilst the equipment is in use at a charge of £1 per visit. With prior notice only, shopping companions to assist with your shopping needs can be provided.
From 1st April they are introducing new membership pricing.
New Member Pricing
£10 yearly membership fee.
£1 hourly rental rate.
Long-term wheelchair hire: £10 per week, with £50 deposit.
Long-term scooter hire: £35 per week, with £75 deposit.
£1.50 hourly rental rate.
Long-term wheelchair hire: £20 for first 4 weeks, then £10 per week , with £50 deposit.
Long-term scooter hire: £50 for first 2 weeks, then £35 per week, with £75 deposit.
Sunday: Closed (see below)
They are closed Christmas Day, New Years Day and bank holidays except Good Friday.
1st floor car park
Tel. 01642 254545
Arriving by car
Exit the A66 at the Hartington interchange & follow signs for Middlesbrough Town Centre, at the junction turn left & take the centre lane signposted Hillstreet Centre, once entering the car park, take the ramp to the 1st level & make the 3rd turning on the right. Shopmobility is located at the bottom of this lane.
Arriving by Bus
The Bus Station is located next to the Hillstreet Shopping Centre. Please phone on arrival for assistance.
Arriving by Train
The Train Station is located near the Hillstreet Shopping Centre. Please phone for assistance.
Changing places toilet in middlesbrough
A state-of-the-art toilet and changing facility is open in Middlesbrough Bus Station.
Claire and Barbara at right helped to celebrate the launch.
A Changing Places toilet is larger than a standard accessible toilet and is equipped with:
· height adjustable changing bench/trolley
· ceiling track hoist
· adequate space for a disabled person and up to two carers
· centrally placed toilet with grab bars
· privacy screen/curtain
· wide paper roll to cover the bench
· slip resistant floor
Membership scheme for changing places toilet
Access to the Changing Places toilet in the bus station will be run on a free membership system with members getting a fob to access the facility.
This is to ensure that only people who really need to use the facility can access it. The membership scheme will be operated by Shopmobility.
The existing accessible toilets in the bus station have also had a face-lift as part of additional improvement work.
To join the membership scheme to access the Changing Places toilet, which is for disabled people who cannot use the existing toilets, call Shopmobility on 01642 254545 or to find out more about Changing Places in Middlesbrough call 01642 726004.
Bridge card information at shopmobility
New travel cards have been launched in Middlesbrough to make travel easier for those with disabilities.
The Bridge Card is part of a national scheme to assist people with hidden (not obvious) disabilities or difficulties to access public transport by alerting the driver/attendant that additional help may be required.
This can range from simply a little extra time to ensure the holder is seated before continuing with the journey to help with knowing which stop to depart at.
The card – which is free - also allows for a dialogue between the driver and the holder without offence being caused, a concern that drivers can have when asking if someone needs help.
The Tees Valley Bridge Card is a joint venture between the five Tees Valley authorities, working in partnership with bus and train operators.
Each authority has a supply of cards which will be distributed by various organisations including Shopmobility Centres.
For further details on obtaining a card please contact the Middlesbrough Shopmobility Scheme on 01642 254545.
Parking for the disabled
Middlesbrough Borough Council is committed to providing high quality facilities for disabled motorists in Middlesbrough. The Council allows free parking without time limits for disabled badge holders in all its pay and display car parks and pay and display on street parking places.
This provision applies to all spaces in all types of parking places long, short and limited-stay, (excluding the private permit parking area on level 4a of Captain Cook Square Car Park) and not just in dedicated disabled bays.
Dedicated disabled bays are provided in all the main Council car parks as well as on street close to all the major town centre destinations.
Text name, the address to be picked up from, time and destination. You will receive a message straight back to confirm when a taxi will be available. The service runs round the clock, seven days a week.
When the driver arrives to pick you up s/he will ring your mobile so that the light/vibration will notify you s/he is there.
Royal Cars - Tel: 0793 300 2470 - Covering Middlesbrough, Stockton, Thornaby and Hartlepool.
Royal Cars can also be faxed for a taxi at 01642 704 199. Please include the same information as texts.
Extra mile survey
If you use a wheelchair or have another disability, push a pram and/or have small children we’d like to hear from you about local attractions, events, restaurants, pubs and more where you have had a particularly good experience.
We want to do our part to help promote those who go the extra mile!
Accessibility information for top attractions
Below you will find accessibility information for some of Middlesbrough's top attractions.
The Captain Cook Birthplace Museum
The Captain Cook Birthplace Museum has 2 lifts that allow for wheelchair and pram access to every floor in the museum.
There is an orange disabled badge holder’s parking bay at the front of the museum. Access to this car park is via The Grove entrance to Stewart Park.
A wheelchair is available for use by visitors. Prior notice is preferred.
A disabled toilet is located on the ground floor.
The Captain Cook Birthplace Museum is located in Stewart Park, Marton in Middlesbrough Postcode: TS7 8AT. Tel: 01642 311211
Cineworld offers the latest films on 11 screens. They operate a comprehensive disability programme, providing wheelchair spaces, removable seats, ramps or lift.
There are 7 disabled parking bays.
Guide dogs are allowed and welcome at all screenings.
Some screenings are subtitled to help viewers who are deaf or hard-of-hearing to follow the dialogue. Subtitles are separately displayed at the bottom of the cinema screen.
Some screenings feature Audio description (a narrated soundtrack) to enable people with a visual impairment to enjoy movies at the cinema. Ask any sales point for your headset and you will be able to listen to an additional audio commentary that describes what is happening on screen.
MFC - Middlesbrough Football Club at Riverside Stadium
Middlesbrough Football Club strives to make football accessible to all.
If you or someone you know has a disability and would like to come to the Riverside Stadium, please contact their Disabled Liaison Officer, Simon Macdonald on 0844 499 1234, or email email@example.com.
mima is fully accessible. Wheelchairs are available on request. Disabled parking is available at the gallery. Blue badges and motorcycles are FREE. For further information please contact mima reception on 01642 726 720 (Reception available during gallery opening times).
mima is located at Centre Square in Middlesbrough Postcode: TS1 2AZ, Tel: 01642 726 720.
The Theatre can accommodate up to six wheelchairs per performance, one free ticket will be issued for each companion. We regret that access to the bar is via stairs: drinks may be ordered and collected from the ground floor kiosk.
An infra-red system is available for the hard of hearing using discreet headsets, which are available from the box office.
Please let us know your requirements at the time of booking to ensure you have a comfortable visit.
Middlesbrough Theatre is located on The Avenue in Linthorpe in Middlesbrough Postcode: TS5 6SA, Tel: 01642 815181.
Middlesbrough Town Hall
The Main Hall can accommodate up to 10 wheelchairs and the Crypt up to 6 wheelchairs. One free ticket is available for each companion. Please inform the Box Office at time of booking. Please note that the lifts will only hold 330 pounds. Please bear this in mind if you are the owner of a heavy wheelchair.
Middlesbrough Town Hall is located on Albert Road in Middlesbrough Postcode: TS1 2QQ, Tel: 01642 729729.